Show All Answers

1. How do I sign up for ACH?

1. Open the ACH Form (PDF)
2. Print out, complete, and sign the form.
3. Return by mail to: Lake Delton Utility Department P.O. Box 87, Lake Delton WI 53940-0087
4. Return by fax to: 608-254-7785

2. Will I still receive a bill?

Yes. Your bill will be mailed to you via the United States Postal Service after the 1st of the month or emailed on the day of billing. You will be able to review it and notify us if you have any questions. If for any reason there is a dispute, you may contact us prior to the 15th of the month to resolve the dispute before payment is withdrawn on the 18th of the month.

3. How do I discontinue participation in the program?

A written request at least 30 days in advance of the next scheduled payment is necessary to terminate your automatic payment. See ACH Cancellation Form (PDF).

4. What happens if I move? How do I end or transfer my ACH enrollment?

Your ACH enrollment will automatically end with your final bill on a move out.

5. How do I end or transfer my ACH enrollment?

If you would like to continue your ACH enrollment at a new address, you must complete a new form for that account.

6. When will my Automatic Bill Payment begin?

Automatic withdrawal will begin with the next billing cycle. Please continue to pay your bill until “You are on our “Direct Payment-Do Not Pay-” appears on your monthly bill.

7. What happens if there are insufficient funds in my account?

Any uncollectible amounts will be charged a $25 Non-sufficient Fund Charge plus any bank charges from your bank.

8. Should I continue to use my own bank’s bill payment service?

Many of our customers have been paying through their own bank's bill payment service. Those payments we have been receiving through this channel either arrive after the due date and none of these payments include the remittance stub which should be returned with your payment for proper posting.

Please note on January 1, 2016, we will require the top portion (remittance stub) with all payments. Those without the top portion may incur a late charge as it will take longer to process.

9. Is there a charge for this service?

No – It’s Free.

If you are using PSN as Auto Debit please cancel this service through PSN.